We Are The “A” Team That Will Make Your Stay At Serengeti Breath Taking & Memorable.
All Suenos De Africa Luxury Camp Staffs have the information you need at their
fingertips as far as the luxury camp is concerned, listening to you is there priority and respecting each other whilst working together to achieve mutually beneficial results.
Being open and honest in all our dealings and maintaining the highest integrity at all times
- All concerns are aired constructively with solutions offered.
- Each person is as skilled in some way as another and is entitled to express their views without interruption.
Always doing what we say we will and striving for excellence and quality in everything we do.
- Quality will always delight the client whilst staying at Suenos De Africa Luxury Camp.
- If we give our word we keep it unless agreed otherwise by all parties.
Working with urgency and commitment to be successful from individual andCompany perspectives.
- Timeframes are always met unless urgent circumstances mean we mustrenegotiate new timeframes with all parties.
- Clients’ needs agreed within budgets are met regardless of personal wants.
Taking ownership of our customers’ needs and being accountable for deliveringFriendly and professional service.
- We are each fully accountable for our work in gaining any possible repeat business with customers.
- We understand our customers’ business, prepare for all meetings with them
Recognizing and rewarding each other’s contributions and efforts.
- All individual successes are celebrated within the team.
- Assistance is thanked every time.
We enjoy their custom and so they deserve our service -timely, responsive, proactive,
Meeting their needs and aiming to delight.
- We encourage customer feedback better then implement their suggestions before we meet them again.
- Before accounts are rendered, we make sure there is mutual agreement.
At all times we act with integrity, providing quality service, being reliable and responsible.
- We do not upset one another intentionally, always endeavoring to present negative feedback constructively.
- We take pride and ownership in all that we do and say.
- We never talk about people behind their backs.
We value learning, feedback, coaching and mentoring.
- Coaching and mentoring are commonplace here; we all coach and mentor
- All opportunities for our own learning are pursued.
- Whenever we undertake a project it is our responsibility to express our training needs and gather the required skills.